Frequently Asked Questions

[ALL THEMES]- Ticket Submission Process
Last Updated 3 years ago

Please follow these steps to create a new ticket:

1. Create an account in our Ticket System

2. Login and create a new ticket

3. The Ticket System will automatically redirect user to Envato System where you need to login again by using your Envato account.

4. After successfully logging into Envato system, you can go to the Submit Ticket form and use your Purchase Code to finish the process of ticket submission. (In case, you haven't got the Purchase Code already, please check this document to find it

If it doesn’t work, please reach us at the Contact Form in our Profile page with the information of your Envato user, Purchase Code so we can help you create a new ticket.

You can see the image below for more details 

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