Frequently Asked Questions

***IMPORTANT [ALL THEMES] Recommended PHP Configuration***
Last Updated 2 years ago



Many issues that you may run into such as; 500 Internal Error, white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration. The solution is to increase the PHP version & PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:

PHP version at least 5.6 (WordPress recommends PHP 7)

  • max_execution_time 180
  • memory_limit 128M
  • post_max_size 32M
  • upload_max_filesize 32M
NOTE:
  • If you have done all but still encounter this issue and your webserver is Nginx. It might be problem of Nginx server configuration has the too low response time. You should increase the timeout to 300, then try to reinstall the sample data
  • With VideoPro theme we recommend the memory_limit 256M as you can see in this FAQ VIDEOPRO] Fatal error: Allowed memory size

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